If you have a detailed question,
then create a ticket!
Below is a list of topics for which you can create a ticket.
Technical Department
Facing technical difficulties? Our team can assist you, we try to respond within 12 hours.
Submit Ticket
You are the boss of your server
Managing your server is easy through the control panel we provide. You can easily manage your server, view stats and install plug-ins with a Minecraft server, for example.
Standard DDoS Protection Included
All of our services come with free DDoS protection (what a great feeling!). In today's environment, this is essential for businesses and game servers.
With Airnode, you can rest easy knowing that you don't have to worry about DDoS attacks.
Our system analyzes network traffic in real-time, detects and blocks attacks, and ensures that legitimate traffic remains uninterrupted. This way, we protect your server from downtime with intelligent, adaptive defense.
No Hassle with Contracts
Yes, you heard that right! At Airnode, you don’t have to deal with long-term contracts. You’re not tied to a contract; you pay for a specific period and we give you the freedom to cancel whenever you want. We’re confident that we meet your needs as a hosting provider :)
Our team is ready to assist you personally and offers various ways to get in touch with us. You can reach us via email, tickets, and live chat. For more information about our contact options, you can visit our contact page.
Frequently Asked Questions
You can contact us via email at info@Airnode.nl or submit a support ticket through our customer portal. Additionally, we have an active Discord community where you can ask questions and get support from our team and other users.
We aim to respond to all tickets and emails within 24 hours during business hours. We also offer evening customer service, but it's not mandatory. Our Discord community can provide quick answers from fellow users and our support team.
For emergencies, you can mark your support ticket as 'urgent'. Our team monitors these tickets and will respond as quickly as possible. Please note that evening support is available but not guaranteed.
You can view and download your invoices by logging into your account on our website. Go to the 'My Account' section and click on 'Invoices'.
Still have questions?
Unsure or have questions about which service is best for you or your business? Contact one of our experts for more clarity.
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Prices listed include VAT